UnifiedBeez Terms of Use

Effective Date: August 1st, 2025
Last Updated: August 1st, 2025

1. Acceptance of Terms

Agreement

By accessing or using the UnifiedBeez platform ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to individuals, businesses, and organizations using our messaging platform and AI assistant services.

2. Description of Service

UnifiedBeez is a unified messaging platform that enables businesses to manage customer communications across multiple channels including WhatsApp, Facebook Messenger, SMS, Email, Telegram, and LinkedIn. Our Service includes:

Multi-channel messaging capabilities
AI-powered customer service assistants
Automation workflows and triggers
Business integrations (CRM, e-commerce, calendar sync)
Analytics and reporting tools
Team collaboration features

3. Account Registration and Eligibility

3.1
Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

3.2
Account Registration

To access certain features, you must create an account by providing accurate, current, and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your account information remains accurate and up-to-date

3.3
Business Accounts

Business accounts require valid business information and may be subject to verification processes. You represent that you have the authority to bind your organization to these Terms.

4. Subscription Plans and Billing

4.1
Plan Types

We offer multiple subscription plans with varying features and limitations:

Individual Plan (£19/month)

1 seat, 1 AI assistant, limited channels

Business Plan (£99/month)

5 seats, 2 AI assistants, expanded channel access

Premium Plan (£299/month)

20 seats, 5 AI assistants, all channels, priority support

Organization Plan (£499/month)

50+ seats, 10+ AI assistants, unlimited features

4.2
Add-On Services

Additional services available for purchase include:

Extra seats (£7/month per seat)
Additional AI assistants (£25/month)
Twilio WhatsApp messaging packs
Multi-language AI support (£10/month)
White-label portal access (£99/month)
Reseller/Agency portal (£149/month)
Priority support (£25/month)

4.3
Billing and Payment

Subscriptions are billed monthly in advance
All fees are non-refundable except as required by law
We reserve the right to change pricing with 30 days notice
Failure to pay may result in service suspension
You authorize us to charge your payment method

5. Acceptable Use Policy

5.1
Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with all applicable laws and regulations.

5.2
Prohibited Activities

You agree NOT to use the Service to:

Communication Violations:

Send spam or unsolicited messages
Engage in harassment or abuse
Impersonate others
Violate messaging platform policies

Technical Violations:

Attempt to reverse engineer or hack the Service
Use automated systems beyond intended use
Attempt denial-of-service attacks
Access other users' data

6. Channel Integration & Third-Party

6.1
WhatsApp Integration

Requires Meta Business Manager verification
Subject to WhatsApp Business Policy
Template messages require Meta approval
24-hour messaging window restrictions

6.2
Other Integrations

Each channel requires separate authentication
You are responsible for valid credentials
Channel-specific rate limits apply

7. AI Services & Content

7.1
AI Assistant Usage

AI responses may not always be accurate
Review and approve AI-generated content
Training may use anonymized data

8. Data & Privacy

8.1
Data Processing

Our collection and use of your data is governed by our Privacy Policy.

8.2
Customer Data

You retain ownership of your data
You grant us permission to process data
You are responsible for customer consents

9. Intellectual Property

9.1
UnifiedBeez IP

The Service and original content are owned by UnifiedBeez.

10. Service Availability & Support

10.1
Service Level

We strive for 99.9% uptime but do not guarantee it.

10.2
Support

Support levels vary by subscription plan.

11. Limitation of Liability

11.1
Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

11.2
Damages

WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.

12. Indemnification

You agree to indemnify UnifiedBeez from claims arising from your use of the Service.

13. Termination

13.2
Termination by Us

We may suspend account for violations or non-payment.

14. Dispute Resolution

14.1
Governing Law

Governed by the laws of England and Wales.

15. Changes to Terms

15.1
Modifications

We reserve the right to modify these Terms at any time.

16. General Provisions

16.1
Entire Agreement

These Terms constitute the entire agreement regarding the Service.

17. Contact Information

Get in Touch

Contact Details

Email: info@unifiedbeez.com

Address: London, United Kingdom

Company Info

Company: UnifiedBeez Ltd

Registration: United Kingdom