UnifiedBeez Privacy Policy

Effective Date: August 1st, 2025
Last Updated: August 1st, 2025

1. Introduction

Privacy Commitment

UnifiedBeez is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data when you use our unified messaging platform.

By using UnifiedBeez, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1
Personal Information

We collect various types of personal information, including:

Account Information (Name, email, phone, company)
Profile Information (Business profiles, team roles)
Authentication Data (Credentials, session tokens)
Billing Information (Payment details, usage metrics)

2.2
Communication Data

We process communication data across all integrated channels:

Messages and message content
Metadata (Timestamps, status, read receipts)
Attachments (Files, images, documents)
Contact Information (Imported lists, customer data)

WhatsApp (Meta API)

Numbers, templates, Meta Business Manager info, and message content.

SMS (Twilio)

Phone numbers, carrier info, SMS content, and opt-in status.

2.3
Usage and Analytics

Platform usage (Feature access, activity logs)
Performance metrics (Response times, volume)
AI interaction data (Assistant conversations)
Device info (IP, browser, OS)

3. How We Use Your Information

3.1
Service Provision

Facilitate multi-channel messaging
Provide AI assistant services
Notifications

3.2
Platform Features

Authentication
Role-based access
Analytics dashboards

4. Data Storage and Security

4.1
Data Storage

Encrypted MongoDB for messages
Secure MySQL for user data
Redis for session caching

4.2
Security Measures

HTTPS/TLS encryption
JWT authentication
Infrastructure audits

5. Data Sharing and Disclosure

5.1
Third-Party Providers

We share data with channel providers like Meta (WhatsApp), Twilio (SMS), and AI providers (OpenAI/equivalent).

5.3
Legal Disclosure

We may disclose information to comply with legal processes or government requests.

6. Your Rights and Controls

6.1
Access

Request access to data and export history.

6.2
Correction

Update profile or request account deletion.

6.3
Preferences

Control AI behavior and notification settings.

13. Contact Information

Privacy Support

Email

info@unifiedbeez.com

Address

London, E11 3JZ, UK